If you have any questions- please call 03 5995 0388
Terms and Conditions
An approval form will be raised for ALL orders.
This will highlight garment type, size, fabric, quantity, print size, orientation, price etc. and we will not proceed to print until we have received written consent to do so. Email is more than fine- phone not accepted. A proof will be laid up and emailed to you for your approval as noted above. While every effort will be made to ensure accuracy, the responsibility of proofreading is the clients responsibility prior to printing. It is important to make any final corrections before the files go to print, and to avoid any delays and additional fees. Client errors that are signed off through the proofing process are to be reprinted at the clients’ expense.
Payment is required before goods are dispatched- an invoice will be raised once approval has been received.
Our garments are professionally printed and twice heat treated to ensure longevity.
To ensure colour fastness, please note care instructions: Initial cold hand wash to remove any trace of ink residue. Then ongoing warm wash. Do not use fabric softeners, bleach or tumble dry.
Slight initial fading may occur on heavy coverage digital prints.
If your artwork needs to be modified by our graphic artist- fees may apply. Our team will advise costs before proceeding to make any changes.
Print colour may vary slightly from what you see on your screen to the finished product, due to (but not limited to) different monitor settings, ambient light, monitor brands, monitor resolutions, etc.
All of our products are manufactured with the utmost of care. There may be a slight variation found with different batches during their process. We pride ourselves with our attention to detail and any unsalable products will not be dispatched. All orders are twice checked and counted for quality control. 50% deposit is required on orders exceeding $2,000.00 before we proceed. Please check proofs carefully as approval has been received, checked and checked again. No responsibility will be taken by Tea Towel Keepsakes for any errors in design and/or copy after the approval process.
Tea Towel Keepsakes is committed to protecting copyright laws. It is solely and without exception the responsibility of the person sending artwork to the site to ensure that they have the permission of the copyright owner to use the artwork. By sending your image to Tea Towel Keepsakes you warrant that:
(a) It is your own original work or that you have the written permission of the copyright owner and that you have the right to make it available for Tea Towel Keepsakes;
(b) It does not infringe any law; and
(c) you indemnify Tea Towel Keepsakes against all legal fees, damages and other expenses that may be incurred by Tea Towel Keepsakes as a result of your breach the above
Heavy Coverage Digital Printing:
If ink coverage for any artwork to be exceeds 50% of the total printable area, additional heavy coverage costs may apply. The Tea Towel Keepsakes print team will determine if your artwork is heavy coverage upon sighting your design. This will be put through our machine to determine accordingly. Please contact our team directly for further information.
Customers with a current registered ABN are eligible and proof may be required.